Our Website provides Services directly to Customers.
Refund eligibility may vary depending on your jurisdiction. Your rights under applicable consumer protection laws remain fully intact. To initiate a refund, please reach out to us directly.
Only funds that you personally added to your Personal Balance through supported payment methods are eligible for withdrawal or refund to your bank account. Any amounts added to your Personal Balance as part of bonus programs, promotions, or incentives issued by the Company are non-withdrawable and non-transferable, and may only be used to pay for Orders placed on the Website.
If you purchased a Service using a promo code, only the amount you paid, after applying the promo discount, is refundable. Promo codes themselves carry no cash value and cannot be refunded or transferred.
Below are the scenarios that may qualify for a refund:
In rare cases where no Expert has been assigned to your order, you are entitled to a 100% refund.
If you cancel an order before the Expert has uploaded the completed work, you may receive a refund ranging from 100% to 70%, depending on the effort invested by the Company and the Expert.
If the work has already been completed, the case will be reviewed as a Disputed Claim, with our Quality Assurance Department determining the refund amount.
The Company will issue a refund to compensate for late delivery, with the exact amount to be determined in discussion with the Customer.
If the delay is caused by the Customer’s failure to provide necessary information or materials, a refund cannot be granted.
If the work is completed after the deadline but is still useful to the Customer, a partial refund may be issued.
If a Customer is dissatisfied and requests a refund, our Quality Assurance Department will conduct an investigation. The refund decision will be based on the findings, with a focus on fairness and customer satisfaction.
If you place the same order twice by mistake, please contact us immediately to cancel the unnecessary order. A full refund will be issued if no Expert has been assigned. If no cancellation request is made before an Expert is assigned, the Order will be considered valid. You can still cancel the Order, but one of the situations outlined in the Policy will apply.
If you are mistakenly charged twice for an order, notify us immediately and provide both payment receipts. We will verify the issue and issue a full refund for the extra charge.
If you believe the delivered work lacks originality, a detailed report from a reputable service, including evidence, is required. Without this, a refund cannot be provided.
We have no liability to you, nor any obligation to provide a refund to you, in connection with internet or other Service outages or failures that are caused by the actions of government authorities, other third parties or events beyond our control.
Once your refund request is approved, we will initiate the refund within three business days. The actual posting of funds depends on your bank or card issuer’s processing times; we are not liable for any fees, errors, or delays they may impose.
Refunds are available for up to six months from the original transaction date and will be returned to the same payment method you used. After six months, refunds are no longer permitted, and we cannot reroute funds to an alternative payment method.
Chargebacks occur when you dispute a transaction with your issuer and the issuer contacts us to reverse it.
If a chargeback is initiated, we may suspend access to your account until the dispute is resolved.
Any fees or costs we incur because of a chargeback or payment dispute will be charged to you.
If you have been inactive for more than 180 days since your last payment, your account will be considered expired and will be deleted.
Upon account deletion, all associated personal data processed by the Company will also be permanently erased.
You may request to delete your account at any time by clicking the deactivate button in your account settings. However, no refunds will be issued for account deactivation.
Once you request deletion, there is a 14-day window during which your account will be temporarily deactivated. This allows you to change your mind and reactivate your account if needed. If you have any remaining balance in your account, please contact our Support Team within this 14-day period to request a withdrawal.
If your account is suspended or deactivated due to a violation of our policies, you will not be eligible for any refunds, exchanges, or recovery of content, data, or unused services.
Account deletion is permanent. If you wish to use our services again, you will need to create a new account.
All billing and payment transactions on our Website are handled by trusted third-party payment providers. When you submit payment details, they are processed within a secure, embedded checkout iframe; your card information never passes through our servers. Every transaction is protected by the industry’s highest encryption and security standards as enforced by our payment partners.
When you submit billing information, such as credit or debit card details, it is processed solely by our third-party payment partners. We never collect, store, or transmit this data on our own servers.
You acknowledge that we are not liable for any security breaches or failures on the part of these payment providers. Your transactions remain subject to both this Refund Policy and the providers’ own terms, conditions, and privacy policies.
We may change payment providers over time. In such cases, your billing details may be securely transferred to the new provider, who will continue to protect your information using industry-standard security measures (for example, SSL encryption).
When you make a payment, we hold the funds and release them to the assigned Expert upon completion of the ordered Product at the agreed price.
Registration on the Website is free; however, Customers may be subject to a Service Fee for using the platform. This non-refundable fee is charged in addition to the Order price, except when an Order evaluation is 0% (zero percent).
Customers and Experts are responsible for all applicable transaction fees and taxes related to the delivery and use of services on our platform.
Experts are charged a commission fee for using our platform. Failure to pay these required fees constitutes a material breach of this Policy and our Terms and Conditions.
Experts receive payment only after a Product is confirmed by the Customer. Payouts are processed through our secure third-party payment partners, ensuring timely and encrypted transactions.
All payments made through our Website are strictly for the purchase and delivery of Services. Under no circumstances should payments be used for fraudulent, criminal, or otherwise unlawful purposes.
If the Order is canceled, the Customer is prohibited from using any Products that have been provided before the cancellation.
The Company retains full authorship of the Products associated with canceled Orders. The Customer has no rights to use the Product after cancellation.
The Product will be uploaded to repository services and marked as 100% not original, ensuring it is not used again.
We may revise this Refund Policy at our discretion at any time. All updates will be posted on our Website. The version shown online is always the current policy.
When possible, we will provide advance notice before new terms take effect; however, in certain situations, changes may be implemented immediately without prior notification.
Updated: Sep 18, 2025